Services Online Banking Online banking has never been easier. Log into our easy to use online banking platform from your computer to take care of your account needs from anywhere. First Time user Create an online profile to access your account online or on a mobile device. Create Online Access Manage Your Accounts Manage your accounts and view transaction histories. Make transfers and schedule transfers. Transfer funds between accounts Quickly and easily transfer money from your accounts Make Loan Payments Manage your loan payments from your smartphone or tablet device. Secure and Safe Encrypted for your security, even if your phone or tablet is lost or stolen Your online banking is protected with a two-factor authentication. You are able to indicate if the device you are using is a trusted device so that after you have successfully verified you are the account holder you will only need to remember your username and password. Having issues troubleshooting? Watch the video to learn how to troubleshoot your issue. Person to Person Transfer Strata Credit Union offers person to person transfer even if the recipient does not bank at Strata Credit Union PriorityPay: Bills slipping through the cracks? Multiple payment methods mean more to keep track of, more logins to remember, and more opportunities for payments to slip through the cracks. Switch to a single, real-time bill pay experience today. Sign into Online Banking to start using PriorityPay. Card Swap: Make updating your new debit card number easy Card Swap supports payments for more than twenty top online service providers—including Netflix, Hulu, Amazon, Spotify, and more*. We’re excited about this offering, because it saves our account holders time and trouble, letting them use their Strata CU card to update the payment information for all of their favorite streaming and shopping providers. How to use PriorityPay and Card Swap Bringing better banking to our members PriorityPay and Card Swap are two exciting new features for our members. Watch this video to get a step by step walk through of these two features. If you have any further questions please come into a branch or call our 24/7 call center at 661.327.9461 FAQs I can’t login If this is your first time accessing your account online you will need to make an online profile by verifying information that we have on file. You don’t need to come into a branch or call our call center to do this. Just go to https://bankonline.stratacu.org/StrataCUOnline_E2E/enroll.html If you forget your login name you can call our call center and after we verify your identity we can share your login name over the phone. If you are not sure if you are using the correct password you are able to reset your password by clicking the link right below the login fields. You will need to do this before 5 failed attempts of logging into your account. After 5 failed attempts our system will lock your account for your safety. You will need to call us or come into a branch to unlock your account. In order to verify with two factor authentications we text, email, or call you based on information we have on file for you. For example if we have your mobile phone number on file we can send you a text message (sms) or call your phone through an automated system. You will receive a 6 digit number that you will use to verify yourself as the second form of identification. The 6 digit number will be typed in the field called Secured Access Code. This is the screen following after you submit your login name and password correctly. Secure Access Codes expire after 24 hours. If you request a new secure access code the previous one will expire. Only one secure access code is valid at a time. To troubleshoot login issue please watch this tutorial – https://youtu.be/onTRjBbxe18 I am locked out If you are locked out of your account no more submissions will be accepted. You will need to call our call center or come to a branch in person to verify your identity and unlock your account. If you have forgotten your password and you are locked out we are able to set a temporary password for you. You will be asked to create a new secure password after you have successfully logged in with the temporary password. I forgot my password There is a reset password link below the login screen that can reset your password for you. Follow the prompts to reset your password Disclosures * None of the listed companies are associated with, sponsor, or endorse this product.
