How do I sign up for online banking?

You can sign up for online banking on the home page of our website. Just click on “First Time Login” and we will guide you through it. Or click here to set up your online banking account.

Take your time back and log on to any computer to manage your accounts. Online banking lets you check account balances, review past transactions, transfer funds between accounts, and more.

Use Online Bill Pay to pay bills electronically, and save time and money. You can also set up alerts, reminders, and recurring payments to avoid getting a late payment fee.

Manage your accounts from your computer
Easy to enroll and navigate
View account balances
Review recent transactions
Make loan payments
Save time and money with Bill Pay
Set up alerts and reminders
Set up recurring payments

How much does it cost to use Bill Pay?

There is no cost to use Bill Pay.

How do I set up TouchID or FaceID

From the home screen press “Touch ID” below the login fields. Fill in all the necessary fields. Once you log in once successful. Log out of the mobile app. Close the app. Reopen the app to test if touch id/face id is working.

I forgot my password

There is a reset password link below the login screen that can reset your password for you. Follow the prompts to reset your password

I am locked out

If you are locked out of your account no more submissions will be accepted. You will need to call our call center or come to a branch in person to verify your identity and unlock your account. If you have forgotten your password and you are locked out we are able to set a temporary password for you. You will be asked to create a new secure password after you have successfully logged in with the temporary password.

I can’t login

If this is your first time accessing your account online you will need to make an online profile by verifying information that we have on file. You don’t need to come into a branch or call our call center to do this. Just go to https://bankonline.stratacu.org/StrataCUOnline_E2E/enroll.html

If you forget your login name you can call our call center and after we verify your identity we can share your login name over the phone.

If you are not sure if you are using the correct password you are able to reset your password by clicking the link right below the login fields. You will need to do this before 5 failed attempts of logging into your account. After 5 failed attempts our system will lock your account for your safety. You will need to call us or come into a branch to unlock your account.

In order to verify with two factor authentications we text, email, or call you based on information we have on file for you. For example if we have your mobile phone number on file we can send you a text message (sms) or call your phone through an automated system. You will receive a 6 digit number that you will use to verify yourself as the second form of identification. The 6 digit number will be typed in the field called Secured Access Code. This is the screen following after you submit your login name and password correctly.

Secure Access Codes expire after 24 hours. If you request a new secure access code the previous one will expire. Only one secure access code is valid at a time.

To troubleshoot login issue please watch this tutorial – https://youtu.be/onTRjBbxe18