I can’t login

If this is your first time accessing your account online you will need to make an online profile by verifying information that we have on file. You don’t need to come into a branch or call our call center to do this. Just go to https://bankonline.stratacu.org/StrataCUOnline_E2E/enroll.html

If you forget your login name you can call our call center and after we verify your identity we can share your login name over the phone.

If you are not sure if you are using the correct password you are able to reset your password by clicking the link right below the login fields. You will need to do this before 5 failed attempts of logging into your account. After 5 failed attempts our system will lock your account for your safety. You will need to call us or come into a branch to unlock your account.

In order to verify with two factor authentications we text, email, or call you based on information we have on file for you. For example if we have your mobile phone number on file we can send you a text message (sms) or call your phone through an automated system. You will receive a 6 digit number that you will use to verify yourself as the second form of identification. The 6 digit number will be typed in the field called Secured Access Code. This is the screen following after you submit your login name and password correctly.

Secure Access Codes expire after 24 hours. If you request a new secure access code the previous one will expire. Only one secure access code is valid at a time.

To troubleshoot login issue please watch this tutorial – https://youtu.be/onTRjBbxe18