COVID-19:

A Message to Our Members

WashYourHands

Strata Credit Union Coronavirus (COVID-19) Preparedness – Update 03/24/20

Dear Member-owners,

Strata Credit Union is proactively taking measures to continue our normal operations and is here to serve your financial needs. Our main priority is the health, safety, and well-being of our staff and member-owners.

UPDATED EMERGENCY SERVICES: What we’re doing for our members right now:

  • We are offering our members forbearance for up to 90 days on their Strata Mortgage Loan. Please call (888) 288-1779 for assistance.
  • We are offering an Emergency Loan with a 12-month term, for up to $2,500.00 at 1.9% APR, allowing a 60-day first payment deferral for members whose accounts are in good standing. This emergency loan is for members who have recently lost their jobs or have had their hours cut due to the COVID-19 virus outbreak and need financial support.
  • We are increasing our members credit card limits by $500.00 permanently for cards in good standing. Please call (888) 288-1779 to request increase.
  • We are allowing members the option of skipping their credit card payments between April and July for up to 2 instances for accounts in good standing. Please call 1-866-820-7219 for assistance. (The phone number is also on the back of your card).
  • We will accept payments over the phone via account transfer or debit/credit cards for home equity, 2nd and 1st mortgage payments, waiving pay-by-phone fees.
  • Although there are no ATM fees associated with our qualifying Kasasa checking products, we are eliminating ATM fees associated with all other account products for the time being. Please notify us should you incur surcharges from other entities.
  • There will be no early withdrawal penalty fees on share certificates for the time being.
  • We are offering Skip-A-Pay, allowing qualified members to skip a regular monthly auto or signature loan payment with no service fee, if needed. Please call 661-327-9461 to speak to one of our representatives to set up the skip-a-payment option for you.
  • Cashier Check fees are being waived until further notice.
  • Looking for fun and free educational activities that you and your kids can do at home? Visit: Strata-Fi – Tools for Learning today!

 

Rest assured that we have taken the necessary steps to serve you safely and securely. In addition to meeting your in-branch, online, and mobile banking needs, Strata Credit Union is well prepared to help you without interruption in service.

  • In the meantime: Use our online banking platform or our mobile app to check balances, make payments, transfer funds, or deposit checks. If you haven’t registered yet, we encourage you to create your account today. If you are having trouble with access, review these tips to reset your password.
  • Take care of most of your banking needs via our extensive Co-op ATM network.

We will continue to monitor the situation closely and evaluate additional measures to support our members and community as needs arise. Please visit https://www.stratacu.org for regular updates. Stay informed about the Coronavirus disease. Please visit the Centers for Disease Control site for updates in English and Spanish.

Should you have any further questions or concerns please call us at (661) 327-9461. Thank you for your patience and trust in Strata Credit Union. Please know we are thinking of you and your families and will support you through these challenging times.

Sincerely,
Brandon Ivie
CEO
Strata Credit Union

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